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Build a Knowledgebase for Customers | Computer Best Practices FAQ
Many businesses in the computer industry think about customer support from the perspective of how to troubleshoot a problem. However, customers are also interested in learning from a computer best practices FAQ to improve their experience using your product. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Using Installation Manual Software In An IT Driven Customer Support
One of the most annoying things is to stick with an installation process that is not progressing. It’s even more frustrating when you contact the support staff and they put you on hold. Up to when will you stick with a company that does not provide effective care? It is very simple; all the…
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How to Turn Your Flowchart Into a Decision Tree Driven User Guide
If you have created a flowchart of customer support at any point in business development, you are already one step closer to providing a decision tree driven user guide. All you need to do is work with a customer support analyst to turn that flowchart into the foundation of your decision tree driven user guide.…
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Why Your Business Needs To Empower Customers
Why empower our customers? Customers are the key players when it comes to business success. They are the people responsible for increased sales and revenue that a company experiences. Companies should therefore only aim at keeping a customers happy, satisfied and loyal to them. To achieve all this, you need to empower your customers.…
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How to Resolve Network Issues with a Computer Troubleshooting Guide
As more users connect to the internet from a wider array of devices, more network issues are also likely to arise. You must provide customers with the proper support to reboot the network, creating the need for a computer troubleshooting guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Interactive IT Bible | Redirecting the Contact Customer Support
Too often, customers are being redirected to customer support whenever they encounter any issue with your products or services. In most cases, this is alright – until you’ll get clogged support lines, longer waiting time and exhausted support staff because they have to deal with repetitive tasks throughout the day. Yonyx enables organizations to create…
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Computer Troubleshooting Manual | Setting Up Customer Expectations
Today more than ever, customers have higher demands. Many companies are constantly looking for ways to satisfy the ever growing needs of customers. A lot of exceptional strategies have been created including a computer troubleshooting manual designed to give an alternative route for customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Interactive Troubleshooting Handbook | Benefits as Alternative Support
Traditional support is almost always done on telephones or the use of call centers. In some ways, this method can handle customer inquiries or resolve issues. With the introduction of interactive troubleshooting handbook, the world of customer support has been turned significantly changed. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Troubleshooting FAQ Software | Understanding Its Role in Support
Some entrepreneurs are skeptic about the existence of automated support. So, here comes a troubleshooting FAQ software that will do things automatically for you and your customers. Customers today are now tech savvy and are braced for significant changes in customer support – namely self-service. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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User Guide Software | Brings Significant Impact to Customer Support
A lot of companies today are constantly looking for ways to improve customer support. Well, here comes the new user guide software that brings significant impact to your support department. If you integrate a user guide software into your current system, it can substantially increase the rate of your customer experience. Yonyx enables organizations to…
