How to Resolve Network Issues with a Computer Troubleshooting Guide

by | Mar 21, 2014 | Troubleshooting

As more users connect to the internet from a wider array of devices, more network issues are also likely to arise. You must provide customers with the proper support to reboot the network, creating the need for a computer troubleshooting guide.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Naturally, the number of devices connecting to the network and the processes running greatly impact how to resolve any issues. As a result, let’s look at how a computer troubleshooting guide can help in a variety of settings.

At Home

Many times solving network issues at home requires only resetting the router and modem that devices use to connect to the internet. A computer troubleshooting guide makes it simple for users who are not computer savvy to get back on the net.

How to provide a computer troubleshooting guide.

How to provide a computer troubleshooting guide.

At the Small Business

Small businesses do not likely have any IT support internally. When an issue occurs, however, users can consult the computer troubleshooting guide and often solve the problem on their own. Any addition questions can be directed to a helpdesk.

At the Corporate Level

Corporations have much more complicated networks and internal IT support mechanisms. You can tailor the computer troubleshooting guide to go into advanced concepts that only an IT support professional would be able to execute.

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