Too often, customers are being redirected to customer support whenever they encounter any issue with your products or services. In most cases, this is alright – until you’ll get clogged support lines, longer waiting time and exhausted support staff because they have to deal with repetitive tasks throughout the day.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
An interactive IT Bible may just be the thing that you need to resolve simple issues or answer questions. You have to remember that the longer waiting time and clogged support lines are two of the main reasons customers switch companies.
Don’t let this bother you if you have an alternative route – the interactive IT bible.
What does it do for your company?
An interactive IT bible is the most innovative, user-friendly interface and efficient troubleshooting guide, frequently asked questions page and comprehensive knowledgebase. This is available 24/7 and accessible anytime, anywhere.
This is the ultimate solution for your customer support issues like longer waiting time and clogged support lines. With this solution, customers don’t have to wait for the next available representative. They already have the solutions and information at the tip of their “mouse” – just one click and they’ll be taken into an interactive, dynamic and engaging form of troubleshooting or FAQ answering.
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