Traditional support is almost always done on telephones or the use of call centers. In some ways, this method can handle customer inquiries or resolve issues. With the introduction of interactive troubleshooting handbook, the world of customer support has been turned significantly changed.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Today, tech savvy and the non-tech savvy customers rely heavily on their power to research information so they can resolve issues on their own or answer their questions. What better way to provide them this information through the use of interactive troubleshooting handbook?
Let’s look at all the benefits of interactive troubleshooting handbook:
Significantly enhance customer experience rating. It has been said that nobody likes to pick up their phones just to call customer support. This as much is true today considering that we are living in a fast-paced world. If you give your customers a way to solve issues or answer questions without having to call you, they would give you a positive rating. Why? They don’t like to wait or spend time researching.
An interactive troubleshooting handbook becomes an alternative channel. In cases where other support channels become clogged, the handbook offers the alternative to your customers that work simultaneously with your live support agents.
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