-
Top reasons why a visual knowledge base is the way to go
Using a visual knowledge base has numerous benefits for businesses. Unfortunately, most businesses bombard their customers with a lot of text on their websites, yet a visual knowledge base is what customers want. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. If you’re among…
-
Benefits of using a visual knowledge base in your social CRM
It’s without a doubt that social CRM that isn’t visual is not so appealing for most people on Facebook, or other social media you use to reach customers. Research has shown that a visual knowledge base like a flow chart goes a long way to help you achieve your CRM goals. Yonyx enables organizations to…
-
Using Positive Language in Providing Good Customer Service
If you’ve worked in customer service for any length of time, or worked in any field where persuasion is key, then you understand the importance of language and how it works. Sometimes use of one word and one word alone can change the whole meaning and context of a statement. The tone of what is…
-
Good Customer Service Means Good Communication Skills
The title of this entry should be a no-brainer, but you wouldn’t believe how often good communication skills are overlooked. An employee will say one thing to a customer, and actually mean another. This can lead to a number of customer service mishaps, including lost sales, lost business and a diminishing bottom line—and no one…
-
Learn from the Forrester Social Marketing CRM Awards
The Forrester Social Marketing CRM Awards happened just the other day. To a good number of people, the Forrester Social Marketing CRM Awards were just hype, a celebration or populist statement about social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. But what…
-
Using Customer Service As a Marketing Tool
In this age of social media marketing and other forms of internet-based advertising, it’s hard to forget the importance of word of mouth in promoting or business or organization, but it’s still important, maybe even more so in the digital age. Whereas before, people would tell a friend about a business in person, now they…
-
More Great Social Media Customer Service Tips
As we mentioned in an earlier blog post, social media has become the new norm when providing customer service. This can take the form of a Facebook page, or a Twitter feed. It’s not unusual for customers to come to these pages and feeds with issues they’re having with a businesses’ products and services. The…
-
Customer Support, Keeping Customers Satisfied
Providing the best customer support doesn’t have to cost you a fortune. Sometimes, the simplest are the only things necessary to keep your business running. You just have to remember one thing: “Good customer support means satisfied customers.” Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
-
3 Insider Revelations about Making Customers Happy
Take a look at successful businesses operating around you. You’ll realize that they all have one thing in common; they focus on making customers happy. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. There are exceptions to this rule of course; but their dominance…
-
Going Above and Beyond During the Customer Experiences
Delivering great customer service should be your number one priority, and there are many ways to accomplish this. If you’re reading this blog, you probably have found many good tips on how to provide excellent customer service to your clients. But as the markets become more competitive, it’s become imperative that the service you provide…
