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Effective CRM Strategies for Business Success
CRM or customer relationship management is a significant strategy for businesses of all types and sizes; and must be extended across all aspects of a company. If you want to have the best CRM platform, you need to customize the solutions so that it can bring all kinds of data from all aspects of the…
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Different Customers and What They Can Do For Your Business
It has become increasingly important for businesses to provide top of the line customer service to each and every customer. Why is this? Mainly, it’s because how your customers perceive the way you do business is all that your company has to work with. It doesn’t matter if you’re actually great if your customers don’t…
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Useful Ideas when Building Your Knowledge Base
Building your knowledge base is all about consolidating answers to major questions about your company – functions, services and products. The consolidated information can be broken down into little chunks to remain organized and systematic as you build your knowledge base. Related Article: How decision tree driven interactive guides provide a superior solution than knowledgebases?…
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Your Number One Choice For Call Center Outsourcing
In today’s world, it has become more and more difficult to keep customers. Something as simple as a flashy ad from a competitor or a small change in a service offering can really tempt your customers to cancel their business with you. If this happens, you know it’s critical that the representative taking the call…
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What can CRM Do for a Business?
CRM stands for Customer Relationship Management, which is defined as technologies and processes that provide support to business activities like acquiring, collaborating, retaining, targeting and understanding customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. There has been an increasing demand…
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Who Is Your Perfect Customer?
Running a business is a balancing act between bringing in new customers and keeping hold of the ones you already have. More often than not, business owners are great at catering to the needs of potential customers. However, it’s important not to neglect how vital repeat customers are to your business as well. One type…
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Where Can Businesses Use a Visual Flowchart?
There are a lot of ways that businesses can use visual flowcharts. In fact, information technology has played a big role in the widespread use of flowcharts. It was advocated in quality management where professionals often use them in data processing to present new programming logic. Yonyx enables organizations to create multi-media flowcharts that provide…
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The Customers Your Business Needs
Lots of businesses are focused primarily on bringing in new customers without spending a lot of time on working to keep the ones they already have. Sure, bringing in new customers is important to an extent, but business owners also need to think about the other types of customers that are essential to making them…
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Why Should You Use Visual Flowcharts?
More often, it is more effective to visualize things than describing them into words. Sometimes, words can make things lose their essence, which is why a visual flowchart exists. Flowcharts can describe a process clearer by using both text and images. In addition, it can give you an overview of how the process is done…
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Key Ingredients of Successful Customer Support
Client service is one of the most important departments in any organization. Their key role is making clients happy. This is not easy, however. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Organizations need to understand these pillars in order for…
