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Basic Ways To Improve The Content of Call Center Scripts
Call center scripts can be dramatic screenplays transformed in to motion pictures. That sounds like a bit of an exaggeration. However, the right customer service agent can offer a compelling performance. But a compelling performance of a world class script can glaze the reputation of any business, in a coat of gold. Here are some…
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Two Factors That Inhibit Call Center Agent Productivity
While training can be an excellent method to make call center agents more productive, it is all in vain if they are be inhibited by a variety of factors. Fatigue and a lack of expertise can be costly for any call center agent trying to make the most out of their time with a customer.…
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The Troubleshooting Process: A Walk Through
The troubleshooting process can be a confusing concept to comprehend. There is a process to solving any problem and many times skipping a step can result in failure to resolve the conflict. Here is a brief overview of how to conduct a successful troubleshoot: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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The FAQ Instruction Manual: A Revolutionary Form Of Customer Support
The virtual FAQ instruction manual is a revolutionary form of customer support. This can be fun and interactive for customers seeking answers to their troubleshoot. Virtual FAQ instruction manuals save customers time and frustration. Sometimes the most basic questions have the most primitive answers. Customers can log on to a remote self-help desk from any…
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How To Sell The Call Center Script
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] The call center script is not just a dialogue for agents to read to customers while they are assisting them. It is a narrative for success, a foundation to…
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Troubleshooting In It’s Various Forms: Different Strokes for Different Folks
Troubleshooting can take shape in various forms. Each method of troubleshooting can have positives and negatives for different groups of people. Yonyx can help your business discover its needs and cater to a diverse demographic. Nevertheless different guides and service manuals are appropriate at certain points. However, all virtual troubleshooting guides will improve customer support…
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How To Elevate Those Falling CSAT Scores
Falling CSAT scores can bring forth trepidation in the commerce field. Many businesses with falling CSAT scores, can be cast in to a period of uncertainty with an unrelenting ubiquity. Changing poor customer service habits and committing to delivering can change the game altogether. A high CSAT score is a great litmus test of customer satisfaction. The best…
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Different Strokes for Different Folks: The Self-Service Help Desk
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer…
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How Unified Communication Tools Help Resolve Customer Issues
Customer issues continue to become a challenge to many companies. Most customer problems are left unanswered and not taken care of. The reason why most companies have failed is due to inadequate communication infrastructure. With lack of effective unified communication tools, it is impossible for a customer care representative to solve an issue no matter how…
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Different Strokes For Different Folks: Troubleshooting Part Deux
In part two of the series “Different Strokes For Different Folks”, the illustrious multimedia flow chart and the virtual call center are highlighted. Both methods offer awesome pros but also feature some potentially nefarious cons. Both guides are unique and economical yet ergonomic in their own right. With out further adieu, troubleshooting part two: Yonyx…
