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Providing Fantastic Customer Service Every time Via Twitter
With the proliferation of social media platforms such as Facebook, Google Plus and Twitter, customers have many new avenues for obtaining customer service. Each site presents its own challenges for handling the customer experience, and Twitter is no different. Here are some pointers for handling customer service issues and complaints over the micro-blogging site. First,…
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Basic Rules of Social CRM that Companies Should Follow
Most business entrepreneurs engage in social CRM without really having full grasp of the concept and its implementation within the company’s existing system. This is not to say that they have not understood its importance but this is to say that they have not learned in-depth how to implement and integrate social media into CRM.…
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Different Layers of Rules in Social CRM for You: Part Two
Previously, we’ve dealt with segmental layer as the first layer of rule in social CRM. Now, let’s talk about the second layer – which is the business layer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The business layer refers to the…
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Nothing Beats Social CRM When It Comes to Interaction
Social customers appreciate personalized interaction more than anything. This is the reason why social media was integrated into CRM or customer relationship management. The progressively rising trend of social media networks has put companies on the edge. There is nothing scarier than the fact that customers can post comments that can possibly break the reputation…
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Different Layers of Rules in Social CRM for You: Part One
Apparently, there is no failure proof rules for companies to follow when it comes to social CRM. The reason is because this is a constantly evolving system that requires greater flexibility and adaptation. A company cannot successfully implement its social CRM if it cannot bend towards the greater good – meaning you put emphasis on…
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Complete Guide To Planning An Effective CRM Strategy
If you are thinking of establishing a business whether small or large, CRM will contribute a lot to its growth. A CRM tool enables an organization to gain customers and retain them at the same time. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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Ingredients Your Social CRM Cannot Do Without
Building a close relationship with customers is what makes a business firm and strong- it shows you care. This relationship is the foundation that keeps the company and the customer together. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The relation is created by having…
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Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…
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Active Listening is Integral to An Amazing Customer Experience
You probably know that listening is an important component of delivering excellent customer service. After all, how can you help a customer when you don’t know what they’re saying? Sometimes, though, it’s not enough to simply “listen,” and instead you must engage in what is called “active listening.” This is when you are “actively” listening…
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Social Monitoring Greatly Improves Your Company’s CRM
One of the most basic functions of social CRM or Customer Relationship Management is monitoring. In fact, it is the simplest way you can take advantage of the evolved strategy. It is also the major thing that can help you improve your company’s entire CRM system. Yonyx enables organizations to create multi-media flowcharts that provide…
