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Making a Great Impact on Social CRM
When marketers touch base with consumers in various social CRM channels, the more opportunities for companies to understand what drives people to choose certain brands. It allows open communication lines between the organization and the consumers. With this, companies fully comprehend a customer’s experiences about their products or services, which is a way for you…
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Start Engaging and Implementing Social CRM
Many times, companies don’t know where to start implementing and engaging in social CRM. However, there are few simple steps you can follow in order to start doing so. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The first thing is to…
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Reinvent Customer Experience with Social Media
Social media is without a doubt, a force to reckon with in customer relations management. Other than helping you to serve your customers, social media is a powerful tool you can use to revamp positive customer experiences. The following factors make social media the most formidable way to improve your customer experience, and grow profits.…
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Learning From Customer Service Mistakes
We all make mistakes, but the best way to avoid them in the future is to learn the ones that we make in the past. The most common mistake made in the field of customer service is the treatment of returning customers. Much of the customer experience and social CRM is directed towards gaming new…
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Leading the Customer Service Pack
Whether everyone is willing to admit it or not, that simple fact is that we all need leaders. Customer support analysts have noticed that whatever a person in a leadership position does, their subordinates tend to follow suit. Someone to take charge, someone to be a role model, someone to lead everyone to what is…
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Social CRM Doesn’t Have To Be Hard
Companies have been keeping an eye on social media since its introduction because people from all over the world have started using it whether for personal purposes or otherwise. More than 60% of the general population (who are also consumers) utilize social networking sites. This is the reason why the makeover of traditional CRM happened…
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How to Ensure Social CRM Success
How do you use social CRM to ensure success and growth of your business? If you’re wondering about the best practices associated with CRM, you might want to start thinking about the end-goals. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.…
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SOCIAL CRM- This is What Customers Want
Customers were rarely consulted in any serious capacity the past; yet brands grew to unprecedented heights. Today’s competition, abundant alternatives coupled with an informed customer means that companies with an archaic mentality have no place in the new market place. More so, the rise of social media in CRM also means that companies have no…
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Top Factors to Consider When Deploying CRM
Customer relationship management (CRM) is one of the most talked about business. Contrary to what happened in the past, today’s customer wants to engage with his or her product. But should businesses simply deploy CRM without prior planning? According to recent Microsoft report, it’s wrong to deploy it without proper planning. Here are a few…
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Injecting a little Gung Ho! Into Your Business
The thing that keeps a business alive is the consistent flow of customers. What keeps the customers coming back though? The answer is an excellent customer experience provided by high quality customer service. Providing good customer service can only be accomplished through cooperative employees, which can be a difficult task for some owners. If you…
