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How to be Unpopular with Customers
Customer service is one of the most important roles businesses need to focus on. This is because no business can do without customer care- customers bring money to the business, each time they buy! As easy as it is to serve customers, so it is with becoming unpopular with them. Yonyx enables organizations to create…
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Why is it Important to Keep Improving Customer Support?
Most companies strive to deliver better customer support but without the right motivation for implementation this interest becomes meaningless. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. So, why should you keep improving customer support? No matter how accustomed you are with…
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The Dummies Guide to Self Service Information
Everyone has to start somewhere in whatever they’re doing- customer service included. Serving self service information is one of the fastest rising ways of serving customers online. Research has shown that serving self service information to customers is not only time saving, but also good for keeping them happy. Keeping customers happy is also good…
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In-Depth Knowledge about Customer Support
Most business owners from all over the world think they already know the entirety of customer support. Many of them, however, do not – because customer support is an interplay of various aspects of the business including: the quality of services or products, competitive prices, timely delivery of responses, convenience, customized experience, speed, knowledge of…
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Defining a Product or Service
The term deliverables refers to the items or parts of an item that must actually physically be given to your customers. It’s always important to keep in mind that deliverables should commemorate the beginning and also the end of the delivery of your item, product, or service. Deliverables can be anything from a sales receipt,…
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Why You Should Think Long Term in Customer Support?
If you are providing customer support in your company, it is always beneficial if you think long term. Whatever customer-related decisions you make today will make a difference in the future of your company. This kind of mindset is the cutting edge strategy of your business. Yonyx enables organizations to create multi-media flowcharts that replace…
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Creating A Customer Centered Business Culture
Customer service lies in how businesses treat or value their customers. When excellent customer service is part of your organizational culture, you can rest assured that you’ll never run out of customers. Nevertheless, an excellent customer centered culture doesn’t come by accident. You have to work at it. Some of the best ways to do…
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Easy Ways to Improve Your Customer Support System
A good customer support is a huge asset not only for corporate companies but small businesses as well. If you can form a strong customer relationship, it can generate higher profit and return of investments. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Focus On The Customer First, Not The Money
Numerous analogies about the role of the customers to a business have been made. Truth is, there would be no business if there were no customers. Or rather, it’s your customers who’ll help you achieve your core business goal- to make money. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Common Customer Support Failures and How to Solve Them
Most companies think that when you build a store customers will start coming in – it doesn’t work this way. More specifically, customers won’t keep coming back to you just because you’ve built it for them. Perhaps, this works before but today with the evolution of technology customers have become more tech-savvy. Yonyx enables organizations…
