-
How Multimedia Flow Charts Can Raise CSAT
Multimedia flow charts have a variety of uses and are one of the best customer service tools that can be offered. Besides educating customers on products and services, multimedia flow charts can raise CSAT scores. Many consumers find multimedia flow charts fun to use and adept to solving a wide array of problems and conflicts.…
-
Multimedia Flow Charts vs. Visual Flow Charts – Clearing The Air
You may hear the terms multimedia flow chart and visual flow chart and say to yourself “What is the difference?”. Believe it or not, the two terms are one in the same but distinctly different. This articles highlights the features of both tools, sharing further insight in to their similarities and differences: Yonyx enables organizations…
-
How Multimedia Flow Charts Lower AHT
Multimedia flow charts, they are the evolved form of the visual flow chart. Instead of a basic graphic that outlines a course of action, multimedia flow charts will travel along journey with you, guiding you every step of the way. It is no wonder that multimedia flow charts are a trending hot commodity in customer…
-
Call Center Etiquette 101: How To Deliver Quality Service
What are some of the important things to do and not do in the virtual call center…sadly this is a subject that is rarely discussed. Etiquette is essential to delivering quality customer service. However, many call center agents and representatives seem to forget the importance of being polite, courteous and observing decorum. Although, self-help desks…
-
Where First Call Resolution Can Matter Most
First-call resolution, for many customers and organizations this is a vague term with a fleeting opportunity for attainment. However, first call resolution is none the less important for businesses hoping to form rapport with their clients. There are specific industries where first call resolution is specifically needed most. Two of these industries are internet/cable service…
-
How Multimedia Flow Charts Can Make Customers Smarter
Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes…
-
Training That Makes Call Center Agents More Productive
Productive call center agents are the backbone to successful customer service. How do you make these agents more productive? In addition to adequate rest, proper training is also key. However proper training is not descriptive enough. It goes beyond introducing virtual flow charts or multimedia flow charts that educate the masses. It also goes beyond…
-
Basic Ways To Improve The Content of Call Center Scripts
Call center scripts can be dramatic screenplays transformed in to motion pictures. That sounds like a bit of an exaggeration. However, the right customer service agent can offer a compelling performance. But a compelling performance of a world class script can glaze the reputation of any business, in a coat of gold. Here are some…
-
Two Factors That Inhibit Call Center Agent Productivity
While training can be an excellent method to make call center agents more productive, it is all in vain if they are be inhibited by a variety of factors. Fatigue and a lack of expertise can be costly for any call center agent trying to make the most out of their time with a customer.…
-
The Troubleshooting Process: A Walk Through
The troubleshooting process can be a confusing concept to comprehend. There is a process to solving any problem and many times skipping a step can result in failure to resolve the conflict. Here is a brief overview of how to conduct a successful troubleshoot: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
