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Where Interactive Self-Help Customer Service Thrives (Part 1)
Interactive self-help customer service thrives in many industries. However, there are certain occasions where interactive platforms such as a visual flow chart can be especially beneficial. The multimedia platform of interactive self-help customer support can be both extraordinarily informative and even fun or stimulating. When it comes to computers, IT customer service can be exponentially…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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Provide an Interactive Software Customer Experience Around the World
Your customers are global and your support mechanisms should be too. As you look to improve the interactive software customer experience on an international level consider language translation, cultural adaptation and 24/7 access. Related Article: How decision tree driven interactive guides bring smiles to your customer? Global Access All of the images and assets that…
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Generate Reports for Management of Interactive Troubleshooting Guides
To understand areas that may need improvement and popular topics among customers, generate reports about the use of your interactive troubleshooting guide. Continued management exists to ensure that every part of the customer support mechanism is operating to its fullest capacity. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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The Role of Search Capabilities in a Software Best Practices FAQ
A customer is hoping to improve their understanding about a particular subject in your software best practices FAQ. Overwhelmed with information, they conduct a quick search to narrow down the customer support results. If you don’t have a search function in place, your customers will be scrambling to find information. On the other hand, offering…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 2)
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with this concept and as a result procure…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
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How Visual Flowcharts Enhance Customer Service Experience
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes Clientele…
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How To Raise Your Company’s CSAT Scores
Raising the bar is what every business strives for. It begins with superior customer service. A high CSAT score is a great measurement of the quality of customer service that any company provides. The best businesses raise this score as they strive to raise the bar. Here is two ways to raise the vaunted CSAT…
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How High CSAT Scores Can Escalate Your Business
High first call resolutions and high customer satisfaction or CSAT scores go hand in hand like peanut butter and jelly. It is no wonder that high CSAT scores give customers a positive insight and outlook in to entering a business venture with your business. CSAT scores can make or break competing organizations. It’s rudimentary, would…
