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3 Best Practices to Reduce Average Handle Time Effectively
No one wishes to spend hours on a call unless it is personal and less formal. But for call agents; they have no option but answer customer calls with solutions asap. While it is their duty, they should be comfortable at it and not be quick to get rid of it. Yonyx enables organizations to…
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Customer Retention – don’t let it become a problem
You are probably scratching your head in disbelief – you did everything right, all the checks are in place, you have created great products, offered some innovated services – and yet your customer base is dwindling, you are unable to retain your customers and you are fast losing ground! There could be a plethora of…
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Agent Productivity and How to Improve It Faster
In every call center, agents exist and without them you are bound to lose some customers. This means, a call center cannot exist without agents. They are the main people involved in customer processes and perhaps ones that might bring back a customer. And depending on how you treat them, it’s when you will succeed.…
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How Your Call Center Can Improve First Call Resolution
The main business of a call center is to pick calls and attend to customers. The speed required to answer that call should be as first as possible to ensure no calls go unanswered as it will affect a call center productivity. This is termed as first call resolution; the rate at which an agent…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Create Interactive Troubleshooting Guides That Are Robust
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive…
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Keep Focused – Customer Perception Will Remain Reality
We have all heard the phrase – “Perception is Reality”. This phrase aptly describes your relationship with your customer. Their perception is what counts, what drives and what matters. You could be doing everything ‘right’ in your opinion but what trumps is what the customer thinks as being right or most suitable for them. Only…
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Advanced Browser Support – The Quintessential Yonyx Feature
The quintessential feature of Yonyx platforms is advanced browser support. This makes Yonyx’s customer management software compatible with any internet browser or platform. Diversity is key, serving large demographics will cultivate success for any business. This can be attained on the customer support level with advanced browser support. Yonyx IT customer service manuals serve a wide…
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How Decision Nature Architecture Can Solve Any Problem
Decision-tree driven guides can expedite any troubleshoot. But decision nature architecture can help customers identify root causes, solve problems and prevent future occurrences. Here is how decision nature architecture can solve any problem: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry – Decision-nature architecture inserted in to decision-tree…
