Category: Automate Support

Customer focus is a hidden segment of customer service that many organizations ignore. Customer focus is a strategy used by few companies to outshine their competitors. Outshining starts from the customer experience, satisfaction, innovative strategies, marketing, profitability and sales growth. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…

  To create a strong relationship with customers, you must be willing to engage in a conversation. It’s from the conversation that you will get to know your customers, their needs and problems they encounter. You can use these data collected to optimize your customer relations to become more firm. Yonyx enables organizations to create…

We’re living in a digital world where almost everything exists online. A business’s success depends on how well you’re handling your customers – considering that the customers are your bread and butter. If you want to deliver high quality service, you might want to consider using an interactive computer troubleshooting to cater the needs of…

Though many businesses understand the power of providing a helpdesk integrated user manual, few are able to do so without making at least one basic mistake. Be proactive as you create your helpdesk integrated user manual and you can avoid the common mistakes that most companies make. Yonyx enables organizations to create decision tree driven…

In the past, customers have relied on inbound call centers to answer their customer support questions and help resolve troubleshooting issues. With the advent of an interactive software manual, traditional support methods have been abandoned for automated support and with good reason. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…

  One of the biggest challenges most businesses face today is dealing with the question of how to develop their customers’ knowledge. Many of them lump the same content with the wrong belief things will work themselves out. In reality, building knowledgeable customers cannot be a one-fit all affair. Here are a few ideas to…

A growing number of companies are moving towards having a customer self service platform with a dedicated helpdesk. Though automated support is essential, the helpdesk integrated customer service handbook dictates that the option to connect with a live agent should not be overlooked. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…

The telecom industry is witnessing a boom with telecom companies entering the market and increasing competition. With numerous telecom service providers to choose from, the industry has become highly competitive. Maintaining good customer relations becomes a priority in order to retain customers and stay ahead of the competition. There are 3 fundamentals in the telecom customer…

  Self service integrated in customer service can help businesses perform very well, as well as improve customer satisfaction in the telecoms sector. Some notable companies which have used self service optimization with great success is Lenovo; whose laptop support call rates dropped by more than 20%  because of integrating self service. And this is…

  Customer experience management helps businesses to have a say in how customers perceive them. Without managing it, customers can end up creating assumptions about your business that you don’t need, or are hurtful to your growth. If you’re currently struggling keeping your customer experience in check, here are a few ideas to help you…