Category: Automate Support

It is definitely not easy to run a call center business specifically because you are going to deal with all kinds of customers with different personalities. Having a polite customer now would not be a total guarantee that all customers would be as kind and as polite later. How can you take advantage of a…

There are a lot of things that makes an interactive IT guide useful for call center businesses. One of it is in effective reduction of Average Handle Time or AHT. The AHT is the total time spent by an agent on all of the customer he handles divided by the total number of customers dealt…

First call resolution is a very crucial metric in any contact center because it touches on the number of customers who find help from calling you. Bad first call resolution rates can negatively affect your sales, customer experience and brand reputation. Every business needs to focus its efforts to increasing first call resolution. Here are…

Whenever you are faced with a dilemma regarding customer support, what comes into your mind first? You might be thinking about inadequacies in your call center agents or inconsistencies happening within the entire business system. These are just some of the issues about customer support that can be handled by implementing best practices manual software.…

If there is one thing that can help the growth of your call center business, it is implementing best practices bible software. A call center that makes use of technology such as the best practices bible software will reap long-term benefits. Therefore, it is not just an additional investment but a useful investment at that,…

Can a computer interactive booklet help your company? Definitely – yes. Otherwise, it wouldn’t have been a trending technology in the call center business industry. How is this significant for you? This is significant to your company because the absence of which will make you lag behind your competition. As other call center businesses’ productivity…

Wouldn’t it be wonderful for a call center company to have a seamless call flow? Customers would definitely find this ideal and great. The only way you can achieve this is to implement a user interactive software. You may be wondering what a user interactive software is. It simply refers to an ingenious innovation provided…

It is always a challenge for businesses to resolve issues and answer customer concerns. This is the reason technology has paved the way for a troubleshooting handbook software to be developed. If you want to make sure that your agents can resolve customer issues the first time, you should consider implementing a troubleshooting handbook software.…