Category: Automate Support
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Revenue Cannot Bound the Customer Service You Want
Whether your business is small or large, there are some points which are shared by both types of businesses. Even if you are running any type of business, it is essential that you satisfy your customers by giving them the best of your available services and your first priority should be providing the best customer…
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Useful Tools to Make Customer Support Better
In order for organizations to provide better and holistic customer experience, the customer support department must not be treated as a separate entity. When the company’s focus is the customers, the quality of customer support may be enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Importance of Training to Provide Customer Support
Companies need to train their customer support staff in order to improve the overall customer experience. This must be done on all aspects of communication. Accurate planning and proper anticipation of the customers’ needs must be done while ensuring the quality of customer support no matter what channel or mode of communication is used such…
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Improving Customer Experience When Things Don’t Go Well?
Today with the emergence of social CRM and automated support, customer experience basing on the service and management of the company can no longer be treated as a separate entity. If you look at it at a different perspective, employees are the ones that can give high quality customer service. Yonyx enables organizations to create…
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Why Automated Support is best for Business?
Automated support is a form of customer support without the need to talk to a live company representative. It contains a comprehensive database or troubleshooting guide, which will look exactly like a decision tree. It is a customer self-service method allowing people to diagnose their problems and try to fix them on their own. Yonyx…
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Easy and Fast Access, Features of Automated Support
Companies try to find cost-efficient means of providing quality service to their customers. Automated support is one of the ways you can deliver customer support without the need of live support representative. In fact, having an interactive decision tree as a means of resolving customer issues allow your company to focus more on important matters.…
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Meet the Customer’s Expectations at Your First Priority
The biggest flaw of the companies who do not survive is the failure in satisfying their customers. As a mere truth, each of the customers who comes to deal with your company has some expectations, which the customers want you to fulfill. According to an analysis, these expectations can come from customer experience, which he…
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Achieving Success in Implementing Social CRM in Your Company
If you want to implement a successful social CRM system in your company, there are several things that you might want to consider. Experts see social CRM as an evolved version – not necessarily a new CRM system, so why should you think of it otherwise? Yonyx enables organizations to create multi-media flowcharts that provide…
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Fair Pricing Leads to Strong Customer Relationships
Among many other factors that determine the probability of a company’s success, the price of your business product is yet another considerable phase that helps to retain your revenue and give you profits. There are several aspects, which you should consider before setting the price of your products. Unlike many companies, you must not choose…
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Developing Customized Customer Solutions To Keep Them
When a customer visits your store, he or she does not purchase anything without examining your merchandise properly. This research can sometimes be a threat to the employees and social CRM. Your customer experience might be affected if any of your customer’s research divulges any off-putting side of your product or service. The customers will…