Category: Automate Support

All businesses are essentially equal. Are larger than others? Absolutely, however that does not mean they do not share the same concerns. Both must be concerned with customer experienceand creative customer support. While small businesses may not have to worry about things such social CRM, they often fall into the trap that they believe that…

Vast amounts of companies tend to focus all of their energy and resources into the wrong type of customers: new customers. What? Why is focusing on attracting new customers a bad thing? Well, while it is certainly not bad (it is needed to grow after all), those customers are not the main source revenue. Even…

The hardest thing that business owners have to do at times is acknowledge failures. Sometimes these failures traumatic to business and result in a poor customer experience and negatively affect the social CRM. Businesses have to be flexible concerning their products and be able to alter them on the fly in order to give the…

Many of the big businesses have a very distinguishable brand, both in their logo and in their products. Just think about the everyday things that you come across and deal with on a daily basis. Gas, food technology, and anything else you might use have a specific brand name that you can associate with them.…

We all make mistakes, but the best way to avoid them in the future is to learn the ones that we make in the past. The most common mistake made in the field of customer service is the treatment of returning customers. Much of the customer experience and social CRM is directed towards gaming new…

Whether everyone is willing to admit it or not, that simple fact is that we all need leaders. Customer support analysts have noticed that whatever a person in a leadership position does, their subordinates tend to follow suit. Someone to take charge, someone to be a role model, someone to lead everyone to what is…

The thing that keeps a business alive is the consistent flow of customers. What keeps the customers coming back though? The answer is an excellent customer experience provided by high quality customer service. Providing good customer service can only be accomplished through cooperative employees, which can be a difficult task for some owners. If you…

One form of providing customer service and a good customer experience is setting up phone system. This is extremely helpful when there is a vast amount of customers that outnumber how many of your employees can handle them. As such, there are two ways you can set up this system and should pick the one…