Category: CRM
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Important Components of Social CRM Companies Must Know About
Companies today are now looking at social interactions in a different perspective. They are using social media networks to “get closer” to their customers and to establish mutually beneficial relationship with them through social CRM. Getting to know customers should be a major priority for each brand. Social CRM becomes a channel where everyone converge…
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How to Influence Your Customers’ Decision Tree in Your Favor
The customers’ decision tree is one of the biggest challenges marketers, and business owners in general grapple with. The dream of every marketer is to tilt the decision tree to favor more sales, repeat business and whatnot. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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Customer Decision Tree- How it Relates to Your Business
There are two core outcomes in any customer decision tree. Customers either get what they want or they don’t. Out of the two outcomes, the part of the decision tree that is favorable for any company is the one where customers are happiest. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Being Fair With Your Customers at All Times
The social CRM, creative customer support and excellent customer experience motivates many new customers to engage with your organization and allow loyal customers to stick with your company. During your business time, it is obvious that you have dealt with many types of customers having different attitudes and requirements. Among them, some will show stiff…
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Attempting to Avoid Recurring Customer Service Mistakes
It is very important that we avoid making common mistakes in customer service by eradicating the root of errors. If we talk about the common mistakes made in customer service, the most random error is the way returning customers are treated. A company mostly directs its customer experience and social CRM towards the new customers…
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Overlooked Strategies on Social CRM Companies Must Implement
There are good social CRM strategies but then there are also those that are better. If you want to be one of the better companies using social CRM then you might want to implement overlooked strategies into your existing system. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information…
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Effective Strategies that You Can Start Using for Social CRM
Social CRM is just the evolution of the traditional customer relationship management. The customers are its primary focus and priority. A successful company is backed up by a solid customer base, which you can build through the implementation of efficient social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Social media- Analyzing its Role in Customer Relationship Management
Social media is the strongest, yet least utilized customer relationship management tool. Social media can harness an organization’s needs in various capacities. Related Article: How decision tree driven interactive guides bring smiles to your customer? Since few businesses seem to “get it”, especially in as far as customer relationships are concerned, this post will describe…
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Social CRM- New Rules of Customer Relationship Management
Social CRM is no doubt, one of the fastest growing elements in customer care. As more and more companies adopt it, experts are reporting a failure by many companies to meet the demands, or desires of social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Meet the Customer’s Expectations at Your First Priority
The biggest flaw of the companies who do not survive is the failure in satisfying their customers. As a mere truth, each of the customers who comes to deal with your company has some expectations, which the customers want you to fulfill. According to an analysis, these expectations can come from customer experience, which he…