Category: CRM
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How to Use Social CRM to Boost Customer Engagement
Customer relationship management has been abuzz in recent years because, without customers a business can’t exist. Nevertheless, inasmuch as it’s remained firmly robust for a long time, CRM has also experienced numerous changes along the way. Today’s customers send millions of emails annually; are always on social media and spend more than 50% of their…
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Taking a Peek inside the World of Social CRM
Perhaps, you have heard about social CRM a lot of times already and you might be curious as to what it really is about. Social CRM stands for social customer relationship management, which has been a hot topic since its introduction online. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Customer Experience Trends of the Future
Customers experience is a crucial factor for determining companies that will survive in future. Through what has happened in the past, these are the customer experience trends you should expect. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Expect customer kingship…
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Developing a Brand for Your Business
A brand is a name that you give to your products or services to make them easy to refer to and think of. You sell your products under this name. Customers talk about your products using this name. So, you need to pick a name that is well suited to your products and services and…
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Identifying Your Customer Using Social CRM
As a business owner, do you know who your customer is using social CRM? When using social CRM, it is important that you know who you are dealing with. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. What are the characteristics…
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Giving Your Customers What They Want
Photo by Sora Shimazaki Business owners experience seeing at least one product or service that doesn’t do as well as they had expected. It can be more painful if you do not notice it right away. Seasoned business owners are likely to pick up on the warning signs of a failed product or service. However,…
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Improving Customer Experience through Social CRM
If you’re one of the businesses that embraced social CRM, what are the methods you can use to improve customer experience? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Demonstrate positive attitude. When implementing social CRM, the most important factor to improve…
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How Successful Social CRM System Helps Companies?
The focal point of social CRM is the customer rather than the act of “selling.” The system allows you to connect and collaborate with your customers so both of you can solve issues while improving customer experience in the process, which will later build lasting relationships. Eventually, this will turn customers into loyal advocates demonstrating…
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The Importance of Customer Service Leadership
Do you want your new customer service policy to take off and be a success? Then you need to step it up as a customer service leader and show other employees how to act by leading the way. You need to be actively involved if you want to improve the quality of customer service that…
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How Does Social CRM Work?
It is vital that businesses understand how social CRM works so they can fully implement an efficient and effective system. This is not about defining what social CRM is about but delving into its details with regards to how the process actually looks like. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
