Category: CRM

It is really challenging to navigate within the world of CRM or customer relationship management systems. You have to choose, implement and maintain the CRM system. But, before you choose and implement one there are several things you need to know first. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…

Your new CRM system is a lot like a shiny new high-tech toy. CRM sounds great but if you cannot adapt to the new CRM system then the investment would become meaningless. Therefore, how will you adapt to the system? Here’s how: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting…

Customer relations management is a key, if not the most important function of any organization. Without customers, no enterprise can claim to be a business- it will simply not make money. If you want to improve customer relations, you first have to: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…

Implementing a CRM system in your company is only the beginning. While this is a good strategy to invest into, the rest of your crew may not be entirely committed to use this into its full potential. This kind of attitude has led many companies into giving up even during at the early stages of…

To put it bluntly, being in control with your CRM strategy is hard but can be done. How? The answer is training. People who are not properly trained and supported to implement and maintain CRM applications or databases will obviously not do amazing work. Only with training that these people can focus on productivity and…

Many businesses seem to fail at Customer Relationship Management or CRM. This is not because your genius ideas and concepts are misunderstood but because you failed to have solid connection with your audience or customers. If you keep doing what you’re usually doing like sloppy customer services and poor data keeping, these issues will undermine…

How can you optimize customer service through social CRM? Optimizing customer’s experience is achieved through the company’s efforts to measure performance across all aspects of business including – conversion rate, revenue per agent and contact, cost per contact on a per channel basis, lifetime value of customers and even the initial contact resolution.   Yonyx…

Successful businesses are not created but worked hard for. In other words, various factors interact and play a huge role to keep the company intact and running smoothly. One of the factors is customer relationship management or CRM.   Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…

There was a concept when the front and back office are two different entities – not the current CRM idea. This is the time when people of the front office have to talk face-to-face with customers and they are required to dress and perhaps bathe daily as well as develop good manners and communication skills.…

The primary function of CRM applications is offering organizations with useful customer interaction data. This is done through consolidating information from various social media networks and other channels like email and crafting this information into a single platform that can be analyzed. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…