Category: Customer Self Service
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How To Improve Customer Loyalty In Your Business Today
Loyal customers will always come to your shop in the good and bad times. You should strive to keep them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Considering that its hard enough to get new customers, loyal customers should be treated near royalty because…
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Benefits Of Listening To Your Customers
Giving a listening ear to our customers is a good sign of an effective customer service. Just like an organization would want to know what is being said outside: customers too need to be hard. Related Article: How decision tree driven interactive guides bring smiles to your customer? An organization that takes time to listen…
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Using Social Media to Achieve Positive Customer Experience
Many business owners do not know how to effectively use social media to generate positive customer experience. What they know is mainly superficial – using social media channels like Facebook and Twitter (the two giants of social media) to interact with customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Targeted Marketing Greatly Improves Customer Experience
In order to meet the growing demand for positive customer experience, the company systems and strategies – which includes marketing – must be tailored and geared towards meeting the individual taste and preference of each customer. It means to say that customer experience is directly related to the company personalization and customization across various marketing…
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Here are Some Trends That Will Shape Customer Service
Real quick: in your lifetime, think of the changes you’ve seen to handling the customer experience. If you’ve worked in the area for any length of time, then you’ve probably seen a lot. Traditional channels of customer support, such as phone-based and face-to-face models, are still in use today; however, many newer, technological-oriented methods are…
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3 Steps To Reinventing Your Customer Service
Currently customer service is one of the factors that customers consider very important. Statistics have shown that it is a factor that prompts one into stepping into a store that is miles away other than one next to the door. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Here Are Signs That Show Your Customer Service Is Poor
Photo by Negative Space Bad customer service will make all your customers switch to your competitors. It’s funny that an organization will not notice this until an angry customer confronts them. It is, therefore, something an organization should take seriously. The first thing is to observe your customer service. But, that shouldn’t worry you anymore.…
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Complete Guide To Planning An Effective CRM Strategy
If you are thinking of establishing a business whether small or large, CRM will contribute a lot to its growth. A CRM tool enables an organization to gain customers and retain them at the same time. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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How To Win Customers Through Good Customer Service
The basic strategy that helps an organization win customers is the good customer service offered. With good customer service it is very easy to increase your customer base. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But, it is unfortunate that businessmen tend to concentrate…
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Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
