Category: Customer Self Service
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How to create an optimal customer self-service experience
Before customer self-service became popular, customers wasted a lot of their time looking for answers to their inquiries, or complaints. However, with more and more customers reporting poor experience with most company’s customer service departments, self-service is not a choice right now. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Multiple Categories of Customers Can Make Or Break You
The Newbie and returners. This is how most of the organizations categorize the customers. A majority of the companies direct their customer experience, social CRM, creative customer support and in fact, the entire customer service towards these two types of customers. Then what about the other of categories of customers, which even your customer support…
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3 Simple Steps Your Firm Can Use to Tap Social Customers
The rise of social media is without a doubt, one of the most phenomenal things in business today. Your business can meet and send messages to customers wherever and whenever they are. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Granted, social media makes…
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3 Customer Service Principles that Will Make You Unstoppable
Crafting customer service principles and strategies has been very easy for companies. The difficult part comes on how to execute the strategies. What makes customer services principles different from each other is the way you execute them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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How to Attract Customers Towards Your Company
When running a successful company, you have to realize the worth of loyal customers. If we look around multiple organizations, a large number of businesses have their center of attention on the wrong customers. You might be thinking if wrong customers really exist. Certainly, they do exist and as a result, the majority of the…
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Attributes of an Effective Customer Service Strategy
The functionality and effectiveness of your customer service depends on many factors. Among the vast aspects, one of the major factors is the people who are part of your company, your staff. Your staff or employees are responsible for the customer experience and the service your company provides. Before hiring people, you must make sure…
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Three Customer Care Tips that Won’t Go Unrewarded
Customers always expect to find the best treatment and immediate help from customer care departments. But normally that is not always the case. Customers are different and not all will get satisfied with the help that they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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A Book That Gives Sincere Help To Your Business
The extent to which customers are attracted to your goods and services depicts the wellness of your company or business. Now the question arises what makes the customers choose your company for the fulfillment of their needs. Obviously, it is the remarkable customer experience, which your company provides the customers. If you have successfully satisfied…
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Betterment of Customer Services for increased Customer Satisfaction
Taking calls and listening to your customers by setting up a phone system is one appropriate and beneficial form of providing customer service and a first-class customer experience. It is an extremely helpful way to have a dialogue with your customers and your employees will better deal with the wide-ranging customers through the phone. There…
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Process Flow Has Many Benefits to Your Business
Moving ahead in the form of a sequence or following a particular process for the accomplishment of certain tasks is worth following in a successful business. No doubt you might have gone through several charts, graphs and pie charts. Process flow charts have the same functionality as charts, graphs etc. With process flow charts, things…