Category: Customer Self Service
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How to Get Your Customer Service Policy Right the First Time
If you don’t want to waste time and money, make sure that you get your customer service policy correct the first time you draft it. If you have to redo the policy, you will have to go through the process of rolling it out again, which would be a huge pain. So, how can you…
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Four Customer Service Rules You Must Know
In today’s competitive business environment, every business must take customer service seriously to survive. The globalized market place has given customers a lot of alternatives. A business which fails to constantly serve its customers well will have no place in the future. Following these five customers service rules will give your business a competitive advantage…
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Why Customers Dislike Voice Messages and How to Solve this Problem
Most companies have reported loss of business to the competition when they can’t come to the phone either because they have few client service reps to match their incoming calls. In the wake of fact that customers don’t like listening to voice messages, this post tells you some of the reasons why customers hate voice…
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Giving Your Customers What They Want
Photo by Sora Shimazaki Business owners experience seeing at least one product or service that doesn’t do as well as they had expected. It can be more painful if you do not notice it right away. Seasoned business owners are likely to pick up on the warning signs of a failed product or service. However,…
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Small Businesses Need Customer Service Too
Business owners face a lot of problems, like finding new customers and maintaining old ones. It doesn’t matter whether you own a small business or a large one; customers are essential to any business. They will always be a topic of conversation among business owners, and rightfully so. Small business owners may be under the…
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Understanding Customer Types and Maintaining Customers
A lot of businesses devote a lot of time to attracting new customers. However, the process of recruiting new customers should only take 20% of your energy and time. It’s easy to get caught up in the habit of trying to attract new customers with special deals or advertisements. It is definitely important to bring…
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Outsource with an Expert Call Center to Increase Performance
If you want to be successful, you have to be efficient at inbound and outbound calling and customer acquisition. Yonyx can help you maximize the revenue you obtain from every customer interaction. We are the top center for inbound and outbound calling and customer acquisition. If you’re interested in hearing about our inbound calling performance,…
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How to Draft a New Customer Service Policy
You need to be explicitly clear with the details of your customer service policy, or else you risk it normalizing to whatever your company’s culture or tradition is. This may not be a bad thing if your company’s culture or tradition is satisfactory, but being clear about the policy will never hurt you, so it’s…
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What You Need to Know About Customer Service
What does ‘customer service’ entail? It can mean one of two things. It can mean providing your customers with courteous, professional experiences as they do business with your company. However, it can also refer specifically to one department, the customer service department. This department works directly with customers to solve their problems and handle their…
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What’s True About Customer Service and What’s Not?
There’s a lot of talk about businesses. Some popular topics include attracting and maintaining customers and managing funds well. With so much chatter, it’s hard to keep the facts and myths separate. A big problem that many business owners, especially small business owners, face is deciding how much money to invest into customer service. Many…
