Category: Customer Self Service
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How To Set Smart Prices For Your Products and Services
Often times, business owners have no idea what to set their prices at. Lots of them will just pick a random number or settle on a price that is slightly below that of their competitors. Thankfully, there is a tried and true formula that can take into account factors like projected sales and annual income.…
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Technical Benefits of Integrating Online Self Service
If you have given online self-service a thought, you’re on the right track. Contrary to what naysayers may allude, integrating a creative client service system that runs by itself on your website has more benefits than you can imagine. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a…
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Dealing With Difficult Customers
Improving your customer service isn’t just about learning how to deal with customer complaints, but rather, it’s also about learning how to deal with different types of people more effectively. It’s said that finding out what your worst type of customer is and learning how to make them happy is the number one way to…
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A New Call Center Outsourcing Solution
Yonyx is your key to creating the maximum amount of revenue you can from each and every interaction with customers by cutting the cost of making calls. Over the years we have been proven to be the number one center for helping businesses with customer acquisitions and inbound and outbound calling by minimizing time and…
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Important Phases to Consider for the Customer Self-Service Strategy
Each customer has their own set of questions, clarifications and concerns. If you are using customer self-service strategy then you might want to consider principles relevant to the strategy. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Three Phases of Customer…
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Benefits of Deploying Web Customer Self Service
Although many companies have live representatives to answer customer inquiries, the deployment of customer self service is increasing. This is because businesses have discovered their customer service analysts don’t have to keep repeating themselves – while costing money to the organization & reduced customer satisfaction due to delays and inaccuracies in information communicated to customers. Yonyx enables organizations…
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What Skills Do You Need For Great Customer Service?
The way your employees interact with your clients is likely to make or break your company, and because of this, many smart business owners have an entire department dedicated to customer service. What makes these customer service departments great, though? Primarily, it’s due in part to hiring people with great social skills and willingness to…
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Customer Self-Service Answers Service Expectations
As customers’ demands keep growing, the only answer to keep them satisfied is through deploying a system called – customer self-service. Customers expect that their questions and problems are answered and solved in a friendly, efficient and timely manner. They have a strong tendency to contact a company several times when they are not satisfied…
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Keys to Stellar Customer Service Success
Whether it’s the bored demeanor of your client service staff or rude behavior on their part, sloppy and poor customer service is disastrous for your business. Research has shown that bad customer service will not only dent your reputation, but it will also devastate your business’ bottom line. Yonyx enables organizations to create multi-media flowcharts…
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Understanding What the Customers Needed for Efficient Customer Self-Service
Customer self-service continues to gain popularity among many companies. Business owners constantly look for ways to improve customer satisfaction and increase productivity to the highest level possible. This makes organizations take a lot of pressure just to accomplish these goals. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…