Category: Customer Self Service
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How High FCR Raises CSAT Scores – The Egg Before The Chicken
It is essential to make both high first-call resolution and high CSAT scores a priority. Both are achievable and neither need to be neglected in order to attain the other. In fact, high first-call raises CSAT scores overall. There are many reasons why committing to first call resolution can pay great dividends in the end.…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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Interactive Computer Booklet | Proper Use of Call Center Scripts
When call center companies utilize interactive computer booklet internally, the need for call center scripts is reduced to a minimum but not entirely gone. The usefulness of call center scripts goes beyond just reading what customers want to hear. The interactive computer booklet is extremely useful when customers call you for assistance. In some cases,…
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Helpdesk Integrated User FAQ | The Key to Good Customer Support
Obtaining good customer support does not automatically happen once you have the department or have excellent support staff. Good customer support must be approached differently especially nowadays when customers have gone from traditional to tech savviness. It is beyond complex if you implement helpdesk integrated user FAQ. In fact, this alternative method of support may…
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Helpdesk Integrated IT Bible | Amazing Benefits It Can Give
If a helpdesk integrated IT bible is not effective, providing self-service information to your customers become inefficient, as well. Therefore, you need to start paying attention on how you can improve or enhance the functionality of your helpdesk integrated IT bible so you can enjoy the amazing benefits it can give. This way, you’re not…
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How IT Customer Service Technology Can Save You Money
Help-desk style user manuals and online documentation can provide convenience to your customers, as well as an interactive and easy method to troubleshoot any potential or recurring problems. IT customer service technology can also be exponentially beneficial to your business. Help-desk style user manuals can reduce your need for a customer service team and thus…
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Helpdesk Integrated Computer Booklet | What Can It Do for You?
Nowadays, it is time to kiss goodbye to traditional customer support and embrace the newer face of helpdesk integrated computer booklet as a co-pilot to support department. This is a form of customer support that takes advantage of technology in all its glory. Through this, your support department will improve significantly through time. The helpdesk…
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Helpdesk Integrated Manual Software | Useful in Various Industries
Many industries today would benefit significantly from a helpdesk integrated manual software. This is a method of self-service, which allows the customers to research information and diagnose or fix their problems on their own without any help from live support. Because of this, the customers expect that you will have a working self-service approach like…
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Helpdesk Integrated Computer Handbook | Effective Management of Issues
A helpdesk integrated computer handbook is one of the essential tools that businesses should implement. This handbook can take care of your customers’ needs from product selection, purchase process, diagnosing problems and offer solutions for fixing issues. Customers nowadays don’t want any complicated business transactions. They want to simplify things as much as possible and…
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Helpdesk Integrated User Guide | Strong Customer Support Rating
Stronger customer support rating is achieved when the customer’s needs are met. Nowadays, customers need faster and working solutions for their issues and problems. This is the reason why helpdesk integrated user guide was developed and created. True, the helpdesk integrated user guide doesn’t interact “personally” or engage with customers but it does offer faster…