Category: Customer Service
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Integrating Social Media with Customer Service
For as long as customer service has been in existence, this service has been delivered through calling and email messages. It is only recently, that more effective and cost friendly methods of say, online chatting directly with a representative, began to be used. Although, social media is now a force to reckon with when it…
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Understanding the Dynamics of Interactive IT FAQ
A dynamic call center business must implement an interactive IT FAQ effectively to maintain its competitiveness in the industry. When a call center business is more competitive, it becomes even more successful and productive. Therefore, a prerequisite for a successful call center business includes the following – Technology updated – manifested by the implementation of…
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Functions of a User Bible Software
Running a call center business means you have to maintain both the customer satisfaction and growth of your business. This is the reason why a user bible software must be implemented properly so that your business can adapt to rapidly changing industry or market. A user bible software functions in many ways, including – Collects…
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Getting Customer Service Right through Service Design
The subject of improving and excelling at customer service will remain current for as long as there are companies who want to increase customer base and profits. This effectively means – forever! Companies know all too well that it is strenuous, more expensive and stressful to attract a new customer. On the other hand, retaining…
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Engaging Customers through Interactive Videos
Great customer service comes from achieving customer satisfaction through effectively engaging them is a subject that has been and continues to be widely discussed. It is established as one of the prime reasons, for customer loyalty and also as a reason for a customer to walk out the door. Customer satisfaction is reified mainly from…
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Creating Customer Service Magic through Effective Training
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied” – Jerry Fritz A simple yet powerful quote that suitably describes the importance of focusing on keeping your customer service head and shoulders above competition and creating a magical impact on your…
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The ‘Edge’ You Need is Customer Trust
Providing great customer service has been long established as the pre-condition for gaining customer loyalty. This credence puts you ahead of competition by ensuring higher profits through long term growth in business. To capture this lead, The ‘Edge’ you Need is Customer Trust. Customers want to know what changes and processes your company has put…
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Improve CSAT with 5 Success Tips from Yonyx
Improved customer satisfaction is one way towards business success. Therefore it is very important that the score remain the same or goes high. These are five tips to help you improve CSAT in your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Rate your…
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Losing Customers Despite Best Efforts?
Sure customers are tough and sure you have and are doing everything to keep them. You are content in the thought that your customers are happy, when suddenly a customer leaves. You have no idea what you did wrong since they did not give you a reason before leaving. In quick succession and as abruptly,…
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Do you know What Your Customers Really Want?
As a company are you now complacent with your success? Resting on your laurels? Or are you still hungry to know what makes your customers tick, what they really want from you? Do you know What Your Customers Really Want? If the answer to the last question is yes, then kudos to you! You have…