Category: Customer Support
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Interactive Troubleshooting Manual | Flexibility and Easy to Use
A good call center utilizes an interactive troubleshooting manual because it is flexible and easy to use. It allows agents to free-wheel and make full use of illustrations so that they can provide solutions well to customers. If you are using an interactive troubleshooting manual as a script guide, this guarantees your agents that they…
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Best Practices Call Center Agents Must Know Regarding A Call Script
There is a difference between a world class call center and an average one .For instance, a world class call center is one whose agents use a call script as a reference and not a savior. An average call center on the other hand is one that cannot perform without a call script. If you…
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Interactive Guide Software | Easy Step by Step Call Flow
In the traditional call center setting, the call scripts are extremely limited because it only follows one element in the support workflow. The introduction of interactive guide software has revolutionized the way call centers are being run today. An interactive guide software provides on-screen assistance to agents that goes beyond the traditional scripting. It allows…
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Interactive Computer Guide | Useful Call Center Software
Running a call center business is not easy. You have to deal with different customers on a daily basis and each of them has unique needs, requirements, expectations, demands and even issues or concerns. An interactive computer guide can help your agents handle customer requests efficiently and consistently. The interactive computer guide is a useful…
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Interactive Troubleshooting Handbook Generates Productivity
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy using them. The illustrations are helpful in a way…
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Best Ways To Collect Feedback About Improving Your Call Center Scripts
Modeling and remodeling a call center script should be an ongoing process. A call center being a department that enhances good customer care; scripts should be recreated each time to suit the needs of the agents. Recreation of several scripts should be an obvious principle for a call center manager. Yonyx enables organizations to create…
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Interactive Software Guide | Allowing Agents Sound Natural
When it comes to running a call center business, there are times when you are required to have scripts regardless whether an account is inbound or outbound. It doesn’t matter either way because a script is the agent’s point of reference. However, customers don’t like to hear agents who sound “scripted.” This is the reason…
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Top Steps To Improving Customer Experience Online
Customer experience is a killer strategy especially if it goes smoothly. However attaining that level which a business is comfortable with its customer experience is very challenging. Organizations should become more diverse and change strategies in order to bring out that unique customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Where Interactive Self-Help Customer Service Thrives (Part 3)
Interactive self-help customer service can be a great asset to the do-it-yourselfers that wish to take on electronic and plumbing repairs without hiring a professional hand. This form of automated customer support can be also extremely helpful in both appliance installation as well as automotive repairs. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
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The Importance Of Crafting A Thorough Title For Your Interactive Guide
The importance of creating a relevant and thorough title for your interactive guide is comparable to that of selecting keywords in an SEO article. Thus, it is extremely important to craft an appropriate title that will both stimulate your customer and reassure them when they access your interactive guide. This experience can further build upon…