Category: Customer Support
-
For When You Have to Tell a Customer “No”, Follow These Tips
For those of us who work in the customer experience arena, having to tell a customer “no” can be quite disheartening. We go out of our way to please them, and ensure they receive satisfactory service, and telling them the dreaded “no” goes against all that. But sometimes we have to say it—the trick is…
-
Complete List Of 3 Things That Enhance Your Customer Care
Many businesses struggle to enhance their customer care. They would call meetings, schedule trainings for their customer care team but nothing seems to work. Customer care becomes a huge challenge to this companies and it becomes more of a nightmare. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
-
Tips for Providing Excellent Customer Support Via Facebook
By now, you’re probably aware that Facebook is the most popular social media site in the world, and probably one of the most popular websites ever. People use it to connect with family and friends, and businesses use it to reach out to customers. And sometimes customers use it to reach out to businesses. Here…
-
Providing Fantastic Customer Service Every time Via Twitter
With the proliferation of social media platforms such as Facebook, Google Plus and Twitter, customers have many new avenues for obtaining customer service. Each site presents its own challenges for handling the customer experience, and Twitter is no different. Here are some pointers for handling customer service issues and complaints over the micro-blogging site. First,…
-
Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…
-
Active Listening is Integral to An Amazing Customer Experience
You probably know that listening is an important component of delivering excellent customer service. After all, how can you help a customer when you don’t know what they’re saying? Sometimes, though, it’s not enough to simply “listen,” and instead you must engage in what is called “active listening.” This is when you are “actively” listening…
-
How To Win Customers Through Good Customer Service
The basic strategy that helps an organization win customers is the good customer service offered. With good customer service it is very easy to increase your customer base. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But, it is unfortunate that businessmen tend to concentrate…
-
How To Engage With Your Customers Through Social Media
The social media channel is fast growing especially I the business industries. Currently social media followers have been converted to our regular customers. The social media is the preferred means of socializing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers can now tweet about…
-
How To Deliver The Best Customer Service In Your Business
Customer service is key to any type of business. An effective customer service strategy is able to bring in more customers and create strong relationships. It plays a role in the business performance table. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It may lead…