Category: Customer Support
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Providing Fantastic Customer Service Every time Via Twitter
With the proliferation of social media platforms such as Facebook, Google Plus and Twitter, customers have many new avenues for obtaining customer service. Each site presents its own challenges for handling the customer experience, and Twitter is no different. Here are some pointers for handling customer service issues and complaints over the micro-blogging site. First,…
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Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…
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Active Listening is Integral to An Amazing Customer Experience
You probably know that listening is an important component of delivering excellent customer service. After all, how can you help a customer when you don’t know what they’re saying? Sometimes, though, it’s not enough to simply “listen,” and instead you must engage in what is called “active listening.” This is when you are “actively” listening…
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How To Win Customers Through Good Customer Service
The basic strategy that helps an organization win customers is the good customer service offered. With good customer service it is very easy to increase your customer base. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But, it is unfortunate that businessmen tend to concentrate…
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How To Engage With Your Customers Through Social Media
The social media channel is fast growing especially I the business industries. Currently social media followers have been converted to our regular customers. The social media is the preferred means of socializing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers can now tweet about…
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How To Deliver The Best Customer Service In Your Business
Customer service is key to any type of business. An effective customer service strategy is able to bring in more customers and create strong relationships. It plays a role in the business performance table. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It may lead…
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Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
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3 Killer Strategies For Successful Customer Experience
Many businesses have not got it right when it comes to customer experience. To many customer experience is just but a strategy used to bring in more customers and improve sales. But you can choose to take a different turn and look at customer experience with a microscope. Yonyx enables organizations to create decision tree…
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3 Creative Ways To Surprise Your Customers (They expect it)
Customers are an important asset to a business. As time goes an entrepreneur has to learn to maintain them. Maintaining your customers means keeping them smiling and coming back to you and always ensuring they are happy to transact with you. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Tips for Laying Out an Awesome Customer Self-Support System
Over the past few posts, we’ve looked at customer self-support systems, and how they can reap wonderful benefits for your business. We looked at how a knowledge base is an integral part of a self-support system, but now we want to turn our attention to the actual layout of the system. In the last post,…