Category: Customer Support
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Be Careful Using Online Surveys to Enhance The Customer Experience
The title of this post may be over-dramatic a bit, but recent data has shown that there is a degree of fatigue with online customer service surveys. Think about it: how many times have you been surfing the web, and a pop-up will appear notifying you that you’ve been selected to complete a survey. Each…
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5 Ways To Show Your Customers You Care For Them
Good customer care can help you win more customers than you imagine. Unfortunately, many businesses have the false idea that being complex will win more customers for them. Related Article: How decision tree driven interactive guides bring smiles to your customer? Truth is, keeping things simple, and showing customers that you truly care is the…
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How To Build An Amazing Customer Care Team
An effective customer care team will work magic for your organization. A customer care team is responsible for your products branding to the public. Good branding of a product will definitely create sales and more profits for your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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2 Tips to Fix Poor Customer Service In Your Business
Customer service is not an easy strategy to manage as a business. It is through total dedication that a customer service team will succeed. However, since most customer service reps are human, managing what they do can be a challenge. Their failures can result in poor customer service and subsequently, bad customer experience. Related Article:…
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DIY: Going at it Alone During the Customer Service Experience
With the rapid changes in technology in today’s world, such as social media sites, email and increasing automation, it’s no surprise that customer service has been impacted. Think of the last time you were having a problem with a tech device or service, and needed troubleshooting—chances are, you were encouraged to take appropriate steps by…
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Some Quick Information on Resolving Customer Experience Issues
There are many channels available to customers to help troubleshoot problems and manage other customer service issues. There’s email, chat programs as well as the tried and true telephone. But which of these do customers use the most? And which were they the most satisfied with? A recent post on Zendesk sheds some light on…
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Customer Support – Understanding What Makes People Tick
We often wonder what makes people tick – more so when we are talking about customer support. In fact, it is one of the things that makes up an excellent customer support department. It always think about what people – not only existing customers but potential customers – and the things that they want or…
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The Importance of a Good First Impression in Customer Service
We’ve all heard the saying that “first impressions count,” and nowhere is this more true than in the customer experience arena. While we hear the maxim often, we don’t really hear much about the data that backs this up. In a recent post on Zendesk, the results of a survey conducted by Dimensional Research showed…
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How To Cultivate Customer Experience Consistency
Consistency is hard to achieve but when paid attention to it breeds good results in customer experience management. Being able to remain consistent as a business is very important. It means you will always survive even if you’re experiencing a crisis. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Important Essentials For Successful Customer Service
A customer service program is essential to a company whose customers are increasing day and night. As a company grows, your customer service should be at per. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The high number of customers will tend to demand for…