Category: Customer Support
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DIY: Going at it Alone During the Customer Service Experience
With the rapid changes in technology in today’s world, such as social media sites, email and increasing automation, it’s no surprise that customer service has been impacted. Think of the last time you were having a problem with a tech device or service, and needed troubleshooting—chances are, you were encouraged to take appropriate steps by…
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Some Quick Information on Resolving Customer Experience Issues
There are many channels available to customers to help troubleshoot problems and manage other customer service issues. There’s email, chat programs as well as the tried and true telephone. But which of these do customers use the most? And which were they the most satisfied with? A recent post on Zendesk sheds some light on…
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Customer Support – Understanding What Makes People Tick
We often wonder what makes people tick – more so when we are talking about customer support. In fact, it is one of the things that makes up an excellent customer support department. It always think about what people – not only existing customers but potential customers – and the things that they want or…
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The Importance of a Good First Impression in Customer Service
We’ve all heard the saying that “first impressions count,” and nowhere is this more true than in the customer experience arena. While we hear the maxim often, we don’t really hear much about the data that backs this up. In a recent post on Zendesk, the results of a survey conducted by Dimensional Research showed…
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How To Cultivate Customer Experience Consistency
Consistency is hard to achieve but when paid attention to it breeds good results in customer experience management. Being able to remain consistent as a business is very important. It means you will always survive even if you’re experiencing a crisis. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Important Essentials For Successful Customer Service
A customer service program is essential to a company whose customers are increasing day and night. As a company grows, your customer service should be at per. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The high number of customers will tend to demand for…
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The Best Way To Connect With Customers
Connecting with customers is the only key thing that your customer experience team should do. If not what else is customer experience if your team does not connect with your customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is these connections that enable…
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Troubleshooting Customer Service Issues Over Chat Programs
Just fifteen years ago, the traditional method of handling customer complaints and issues was either over the phone, or face to face. The times have changed, and technology has opened many other avenues for troubleshooting customer experience issues, and chat programs are one of the key methods. There are some advantages to chat over email,…
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The Importance of Creativity in Delivering Customer Service
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with customer issues: creativity. Let’s take a look at why this skill is extremely important. When handling…
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Efficient Customer Support with Interactive Decision Tree
There are many factors that make a business successful including customer support. Companies today are exploring various means of improving customer support. Today, we’ve seen the rising popularity of interactive decision tree. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. An interactive…