Category: Customer Support
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Customer Support, Are Customers Really Always Right?
We’ve all been there – dealing with angry customers in customer support and the traditional saying “customers are always right” sometimes just don’t fit anywhere in the scene. But, are customers really always right? The safest answer would be – yes, even if they’re wrong. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Top Things to Consider If You want Improved Customer Support
Every business wants to provide excellent customer support. In order to do this, you have to continue improving customer support and not settle for anything less than excellent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Here are things to consider so you can improve…
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How to Ease Up the Burdens of Customer Support
Customer support is the core responsibility of businesses that can make or break their reputation and credibility. Nothing makes customers walk out the door faster than providing poor customer support. This department bears a lot of burdens for the company like: keeping customers happy, delivering what is promised, timely response, quick resolution of issues and…
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Keeping Customers Happy is No Secret in Customer Support
One of the crucial keys to business success is keeping customers happy. It is easy to point out the obvious but it’s hard to implement strategies because along the way the customers’ wants and needs would change according to the rapidly changing times. Customer support will always remain as a constant in the equation but…
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Placing Customer Support on Top of Business Priority
Providing excellent customer support should be every businesses’ top priority. In fact, it is a goal you must achieve and it means delivering almost 100% of what the customer wants all the time. Since nothing is perfect, excellent customer support just means delivering goods on time and resolving issues that customers have. Yonyx enables organizations…
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Powerful Customer Support Advice to Use
A business is not a business without its customers and in order to keep your business running you need to offer good customer support. Customer support allows a business to have as many repeat customers as it likes. Without it and the fact that you need to deliver what the customers want, you can watch…
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Customer Support, Why Customers Don’t Come Back?
Have you ever asked yourself how efficient your customer support is? As you get too busy gathering information about your customers, you tend to forget that the data needs to be analyzed and interpreted in a way that you would understand whether your business is doing well. Yonyx enables organizations to create multi-media flowcharts that…
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Professionalism, Genuine Interaction with Customer Support
There are various things you need to consider if you are a business owner. You need to think about the IT infrastructure, marketing and sales, ensuring the quality of your product and services – the list could go on and on. One of the things you should not forget about, however, is customer support. Yonyx…
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Handling Customer Experience Issues Via Social Media: Facebook
The past ten years have seen an explosion in the number of social media platforms, such as Twitter, Google Plus, LinkedIn and the ever ubiquitous Facebook. As these platforms have grown in popularity, businesses have migrated aspects of their customer experience to them. These social media sites allows interaction between customers and businesses in ways…
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Just What Exactly is Good Customer Service?
This blog is devoted to helping you and your company sharpen your customer service skills. We talk a lot about empathy, and positive language, as well as various other skills needed to excel in the highly competitive customer experience arena. But let’s step back for a moment, and get back to basics, by asking ourselves…