Category: Customer Support
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Why You Must Care For Your Customers
Customer service is not enough for your customers. You need to go an extra mile and show you truly care. Related Article: How decision tree driven interactive guides help you care for your customers? This is achieved by continuously giving them what they need. Show them that you care consistently and not seasonally. Customers love…
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Customer Experience Challenges Demistified
On your quest to improve your customer experience, there are some challenges that you need to work on. These challenges tend to bring down your customer relationship leading to dissatisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If customers are not satisfied that means…
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Enhancing Customer Service Through Empathy: Part Four
By this point, you probably have many good ideas and strategies for building empathy with your customers, be it conducting research, mystery shopping or keeping your ears to the track regarding your business. All of these tactics put you in the place of your customers, and gives you insight into what they need, want and…
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Enhancing Customer Service Through Empathy: Part Three
Empathy is understanding. Empathy is feeling and empathy is all about perspective. It requires you to step outside your comfort zone, and into the shoes of another. It can be difficult, especially for the first few times, but the valuable insights you gain into your customers and others around you makes the effort well worth…
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Taking the Challenge of Excellent Customer Support
For a business, having a happy and satisfied customer is always the biggest challenge. This determines how well the company is handling customer complaints and other business details. Any business has more room to grow if it has many happy and satisfied customers. In fact, this is the start of progress towards the road of…
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Customer Support, Making First Impressions Last
The customer’s first impression about you will always be one of the most important aspect of running a business. It is no longer a cliché to honor the meaning of “making first impressions last.” This is especially true when it comes to customer support, wherein customers determine how worthy you are of their attention in…
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Customer Support Secrets Make Customers Face You with a Grin
Making customers smile must be one of the goals for a company and this is the reason why customer support exists in the first place. It is not only the job of the support team or your IT department when somebody submits a support ticket. It is everybody’s responsibility – from the administrative staff down…
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How to Fix Customer Service Problems
Customers are delicate people that you should always strive to please. Continuous improvement of your customer service strategies will help you avoid problems with your customer. Related Article: How decision tree driven interactive guides help fix customer service problems? But throughout your work, you will see a customer coming with a problem they need solved.…
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Enhancing Customer Service Through Empathy: Part Two
When discussing empathy, in any context, the phrase: “walk a mile in the other person’s shoes” is brought up. We hear it so much that it’s almost become a cliché. Yet, there is a lot of wisdom in the statement, particularly when it comes to providing a spectacular customer experience. I speak from experience when…
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Enhancing Customer Service Through Empathy: Part One
It seems like every single customer service blog stresses the importance of empathy in the customer experience. There’s a reason they do though—it’s a fantastic way to provide exemplary customer service on every occasion, as well as build strong relationships with your customers. This series of blog posts will examine different ways to use empathy…