Category: Knowledgebase
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What is Knowledge Base and How Can It Help Your Company?
Generally, your knowledge base is the centralized “facility” where safely stored information can be found. It is actually a database of relevant information specific to a topic. If we are talking about a company’s knowledge base, it is where customers can access relevant information or a means of disseminating information to your clients. Inherent Components…
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What is the trouble with troubleshooting self service?
[paragraph] Troubleshooting calls make up some of the highest time consuming calls (read “cost”) handled by your support organization and require the most trained, scarce & expensive resources to address. And yet, most troubleshooting handled by support desks is repetitive in nature. Organizations create articles and guides documenting troubleshooting information for internal knowledge transfer, training…
