Category: Knowledgebase
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Interactive Bible Software | Quantitative Measurement of FCR
When you implement an interactive bible software, you are greatly enhancing your chances at achieving FCR or First Call Resolution, which is a core element in a call center business’ success. However, the quantitative measurement of FCR will take a lot of work. Knowing how important FCR is to your company will not be enough.…
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Importance of FCR and Interactive Computer Bible to Your Success
First Call Resolution or FCR and positive customer experience are two interrelated elements when it comes to running a call center business. They are directly proportional, which means that when FCR increases obtaining a positive customer experience also increases. However, it is also true that when one decreases the other also decreases. In order to…
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How to Ensure First Call Resolution with Installation FAQ Software
An installation FAQ software is one of the most powerful tools that can help a call center company increase First Call Resolution or FCR. This ensures success in FCR along with a string of other things that will make a company become more efficient and effective in resolving issues correctly the first time. Yonyx enables…
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Efficient Reduction of AHT with Troubleshooting FAQ Software
In a lot of call center businesses, the Average Handle Time or AHT is one of the key determinants on how efficient the contact center is. The AHT is readily available as well as easy to measure. However, reducing AHT is almost impossible if the call center company does not embrace powerful tools available in…
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Improving Consistency of Call Center Agents with User FAQ Software
There are many things that technology can do for us today including making our lives easier and more convenient. The same is true when you are running a call center business. Technology provides several solutions to improve productivity and consistency in all processes and operations involved in your business. One of such technological tools include…
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Taking Advantage of an Interactive FAQ Software in Call Centers
The task of call center agents is to handle customer complaints, questions and other concerns on a daily basis. You can empower your agents by providing them with powerful tools such as an interactive FAQ software, which will make their jobs a lot easier and more convenient. With an interactive FAQ software, agents can access…
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Standardizing Task of the Business by Using Interactive Computer FAQ
When you run a call center business, standardizing tasks is one of the elements of success. Many business owners think that standardizing does not promote personalization, which increases the chances of obtaining a positive customer experience. However, standardization will promote consistency of the company’s processes if implemented well. Using an interactive computer FAQ will help…
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Valuing Customer Time through the Installation Handbook Software
Time is valuable for all of us and there is no exception especially when you’re running a call center business. Most customers don’t like to wait – not in the digital era. This introduces us to the installation handbook software, which will assist your agents as they handle each customer. Even when customers can find…
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Reducing Customer Waiting Time with Troubleshooting Handbook Software
Most of us experienced waiting when we call customer support. If you’re running a call center company, you might want to make changes so that the waiting time is greatly reduced and the productivity of your company is enhanced. This is what the troubleshooting handbook software can do to assist your agents in dealing with…
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How to Take Advantage of User Bible Software to Achieve FCR
A good news for all call center companies when it comes to achieving FCR is that customers don’t care whether you know how to quantify your First Call Resolution rate. What they care about is for you to deliver it to them. The introduction of a user bible software in the industry has made things…