Helpdesk Integrated Computer Handbook | Effective Management of Issues

by | Apr 4, 2014 | Customer Self Service, Customer Support, Troubleshooting

A helpdesk integrated computer handbook is one of the essential tools that businesses should implement. This handbook can take care of your customers’ needs from product selection, purchase process, diagnosing problems and offer solutions for fixing issues.

Effective issue management with helpdesk integrated computer handbook

Effective issue management with helpdesk integrated computer handbook

Customers nowadays don’t want any complicated business transactions. They want to simplify things as much as possible and the helpdesk integrated computer handbook could easily do this for you.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The helpdesk integrated computer handbook is engaging and dynamic so you don’t have to worry about dragging the process down. In fact, it is simple, easy and interactive that customers don’t have to call your support lines all the time.

Companies have yet to embrace this tool. Many times, entrepreneurs are being skeptic at what technology can do for them. However by delaying, you are missing a lot of advantages.

The implementation of a helpdesk integrated computer handbook can provide you a quick alternative to support. Therefore, you don’t have to deal with repetitive problems all the time and your support staff can now focus on looking for solutions to problems that have escalated or are complicated enough to require live assistance.

This tool is a form of support co-pilot, which operates alongside your staff in providing easy and workable solutions that can fix simple problems.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!