Interactive Decision Tree | Alternative Way of Customer Support

by | Jan 24, 2014 | Customer Self Service, Customer Support, Knowledgebase

How can you remain productive when your customer support is always congested? If you want to remain productive, you should provide your customers an alternative way to gain access to information. This way, they can diagnose and try to fix their own problems before submitting a support ticket or call you.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

What’s the best solution – you may ask. An interactive decision tree is one of the best alternative solutions technology has prepared for you. This works just like any other customer support system but the customers do it themselves.

How can an interactive decision tree help you remain productive?

Customer support becomes free from simple, mundane issues. As an alternative route to customer support, customers will exhaust the information found in your knowledgebase before they contact support. The interactive decision tree guides them on what to do by providing images, instructional videos and detailed articles that describe their situation.

Your support staff can focus on more complex issues. By freeing customer support from simple issues that customers can fix on their own, your staff can have more time looking for solutions on complex issues or those that have escalated from the decision tree.

These are just some of the benefits you will reap from the interactive decision tree. If you adopt it in your company, your customer support will not become congested.

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Improve Customer Service using Decision Trees

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