Interactive Software Manual | ecommerce Customer Support Alternative

by | Mar 22, 2014 | Customer Self Service, Customer Support, Troubleshooting

Businesses can survive the competitive world by offering great customer support. In ecommerce, there are a lot of ways you can offer promotional products to attract customers. But, it will always boil down to how you handle the customers.

Interactive user manual | eCommerce Support

Interactive user manual | eCommerce Support

But, what happens when you have too many customers with repetitive issues? Can your customer support staff handle all of them? Does this reflect excellent service?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

The best way to offer great customer support is to have an alternative route, like – interactive software manual. This is especially true when you are in the ecommerce industry. Imagine you have a customer who is about to return a product. Do you expect that customer to pick up the phone and call you for a simple issue, like that?

In the customers point of view, this is downright time-consuming – not to mention very inconvenient. How about giving a way for them to access your knowledgebase through the interactive software manual, where they will know the exact ways to return a product to you?

There are two major things that customers hate:

  • Waiting for the next available representative
  • Inconvenience for something so simple

You have to know that the interactive software manual can lift the burden from your staff and offer convenience to your customers. You’re actually hitting two birds with one stone.

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