How to Use Helpdesk Integrated Customer Management Software

There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software.

Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Here is an instruction on how to use helpdesk integrated customer management software:

Customers select an item based on the current situation they are in. When customers have a problem, they don’t need to call customer support right away. They can diagnose their own problem and fix it using the helpdesk integrated customer management software.

The current choice gives rise to a number of solutions that customers can try. Each choice has a set of solutions that customers can try. One choice will lead to another set of choices and so on. The support staff can verify whether the customers did as instructed or just browsed through the solutions.

The branching choices will continue until the solutions have been exhausted. This is the time that customers will call for support or send a support ticket. Otherwise, they can try diagnosing and fixing their own problem.

As you can see, this method is useful in decongesting your support lines and only retaining those customers that have very complex and serious issues that support is necessary.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree