You might be wondering what an interactive decision tree is. It is actually a new innovative tool for companies to use to increase productivity in their company. This tool is often used as a customer support alternative to decongest the lines and free your support staff from simple, mundane activities.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
If you are about to make internal changes in your company to increase the productivity of your staff, you should consider incorporating the interactive decision tree. This innovative tool is the 24/7 version of support that customers can gain access to.
It contains various selections basing on common customer experiences.
The customers will select an item, which is relative to the current situation they are in. Once they make a selection, they will be faced with another set of items that they can try doing in order to fix the issue they have.
The items can be comprehensive instructional articles, videos and images that are simple to follow and understand. The customer can keep selecting items until he or she finds the solution. If the customer’s problem has not been fixed, this is the only time that they can submit a support ticket.
This is beneficial for your company because it gives you more time on customers with “real” problem thus increasing your productivity.
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