It is the quality of your customer service and customer experience which can make your company reach the top or can also make you drop significantly, as the relationship with your customers depends on two factors. If your customer service is of intense quality then certainly your customers will love to return to avail your services. However, if you fail to provide adequate quality of customer experience and customers are not satisfied with your services, goods or help desk, it is quite easy for them to switch from one to another company.
If you provide poor creative customer support to the customers who deal with you via social CRM or you do not troubleshoot their problems, definitely they will direct their expectation to some other business. Yonyx provides you two easy ways to make your customers stick with your company.
One of the factors which even the customer support analyst determines is the listening ability of your employees. If your employees listen to the customers calmly and try to satisfy them with valid answers, then surely they would feel better and would consult you again for their issues. Your help desk must answer the calls and should listen to the customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
The effectiveness of your decision tree holds great importance. Additionally, you can win over the customers by making use of your social CRM.
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