Before you buy products that are expensive or important to you, you likely do a lot of research and come up with creative customer support techniques. It’s become significantly easier to research products these days, since more and more information has become available on the Internet. You can also get an idea of whether a product is right for you by talking to friends, family, coworkers, salespeople, or by watching ads.
All of this information will influence your perception of the product’s quality; attract social CRM and good customer experience. You will likely have explicit and implicit expectations of the product that you’re considering purchasing. You should keep this in mind when you are selling products or services to your customers. This will allow you to keep your customers satisfied. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
- Explicit expectations: Your customer likely has these expectations, which are formed through information received while doing research about the product or customer support analyst.
- Implicit expectations: Your customer may have these expectations, which are a result of cultural or societal values, social CRM and good customer experience.
Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]
