Having a customer management software that integrates a comprehensive knowledgebase to your guide is key to achieving business success. Every customer should feel free to access your knowledgebase but in line with this, it should be easy and convenient.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
The customer management software allows your guide to be interactive. This means, it becomes easier for customers to find the information they are looking for to diagnose and fix their problems.
If you are going to use a customer management software that integrates comprehensive knowledgebase to your company’s guide, it has to be perfectly implemented. This way, thousands to millions of your customers can learn from the information stored within the system.
What must you do in order to enhance the system?
Include every working solution to every issue or problem. Regardless whether the problem is too simple, you should include it into the database so when customers have related issue – they can just access the database instead of calling your support lines.
Make sure every interactive response counts. When customers access your database, they are looking for something valuable either to learn or to solve the current problem that they have. Therefore, it is important that each response you include in the database counts as informative and valuable.
The Yonyx platform can help both your customers and your company by integrating a carefully implemented self-service system.
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