Teamwork Makes a Decision Tree Driven Computer Troubleshooting Guide

by | Mar 29, 2014 | Customer Support, Troubleshooting

While it’s important to focus on how you will publish and distribute your decision tree driven computer troubleshooting guide, it’s also important to think through how your company will actually create it. Read on to discover how Yonyx enables the teamwork required to create such robust customer support tools.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

One Platform for All Users

Consulting with a customer support analyst is a great idea to get things going, but ultimately it’s your team that is going to make or break a decision tree driven computer troubleshooting guide. Therefore, it’s necessary that all work on the guide is done within one single platform.

Control Access of UsersĀ 

Not all employees may need access to every aspect of the decision tree driven computer troubleshooting guide. With Yonyx, you can invite users and require authentication before allowing any content to be viewed.

Multiple Users Can Work at the Same Time

All changes to the decision tree driven computer troubleshooting guide are updated in real time so that all users can see them. In fact, multiple users can be working on the same document without interfering with each other’s work. Instead, they can work together without an additional chat option.

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Improve Customer Service using Decision Trees

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