Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals.
Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer support. Knowing the tools of the trade and the services provided, is the basis of knowledge base.
The know-how and the foundation of decisi0n-nature architecture and comprehensive API is knowledge base software. Furthermore, customer relationship management integrates knowledge base in to its various approaches, serving users and clients with adept and astute customer support that finds solution and eliminates problems. An excellent knowledge base can also prevent a rise in average handle time and lower first call resolution rates.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service
Knowledgebase or “KB” – An artificial repository of information consisting of data, procedures, protocols, rules, specifications, conflicts, complaints, uses and troubleshooting practices. Information databases are the platform of all articles, scripts, decision-tree driven manuals, flow charts and interactive troubleshooting guides. Yonyx can help businesses tap in to that knowledge base and exceed customer support expectations.
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