Top 3 Reasons Why Your Business Needs to Implement Social CRM Today

Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors.

If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities of augmenting your customer base. Here are the top 3 reasons why your business needs social CRM.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

1. Builds Customer Relationships

Social CRM helps you connect to your current and prospective customers to gain insight about their preferences and concerns. Customers like being heard and their concerns being answered. Getting to know your customers and what they need through social media helps build customer relationships.

2. Boosts Sales

Social CRM generates ideas for product development and product innovation through suggestions and feedbacks from the customers. In addition to new business ideas, you will boost sales with current and potential customers. Social CRM helps your sales team prepare a more customized marketing and support approach to enhance the customer experience.

3. Makes You the First Choice

Customers would prefer you over your competitors if you give them a choice to connect to your interactive decision tree through social media. Customers would love to access creative customer support options such as a helpdesk and troubleshooting guides over social media because it is the most convenient medium.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree