If you haven’t noticed, many business have turned to an interactive troubleshooting FAQ to handle customer support. The reasons for the switch to automated support include reducing expenses, increasing resolution rates, enhancing the customer experience and making support available 24/7.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Benefit #1: Reduce expenses.
Ultimately business owners are concerned with one thing: the bottom line. Delivering a quality customer experience in so far as it reduces expenses as well. An interactive troubleshooting FAQ eliminates the need for expensive outsourced call center services.
Benefit #2: Increase resolution rates.
The goal of customer support is to resolve the customer issue as effectively as possible. Companies that implement an interactive troubleshooting FAQ report a higher increase in resolution rates and faster resolution times.
Benefit #3: Enhance the customer experience.
The best part of the interactive troubleshooting FAQ is the impact it has on the customer experience. Customers will rave about the convenience, ease of use and increased knowledge they are able to gain from working with an interactive troubleshooting FAQ.
Benefit #4: Support is available 24/7.
Your customers are likely to encounter troubleshooting issues at all hours of the night. The interactive troubleshooting FAQ provides the right customer support when the customer needs it. The days of scouring the web for answers are over.
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