Why Implement a Decision Tree Driven Software Troubleshooting Manual?

by | Feb 21, 2014 | Automate Support, Troubleshooting

If you are still on the fence as to whether or not your company should implement a decision tree driven software troubleshooting manual, then you have come to the right place. Let’s look at the main reasons why a decision tree driven software troubleshooting manual is an¬†intelligent customer support solution.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Reason #1: It saves your company money.

Companies that implement an decision tree driven software troubleshooting manual report significant costs savings overtime. Expenses are reduced because you require fewer employees to handle customer support and spend less money on expensive call center services.

Reason #2: It saves your company time.

When customers handle troubleshooting issues on their own, your company can focus on research and development. A decision tree driven software troubleshooting manual frees up time for your company so that you can focus on what matters most.

Reason #3: It makes your customers satisfied. 

The goal of rolling out any kind of customer support plan is to satisfy customers in a way that makes them loyal to your brand. A decision tree driven software troubleshooting manual is a big hit among customers due to the growing preference of customers to handle troubleshooting issues on their own.

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