Interactive Software Troubleshooting Guide | Deliver Customer Support

As technology advances, the customer support behind software, devices and more has to advance at a similar pace. Customer expectations regarding customer support have greatly increased and your company must respond with an interactive software troubleshooting guide.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

What are the benefits of an interactive software troubleshooting guide? 

The benefits are almost too many to list in one blog post. Here are a few of the key advantages companies report after incorporating an interactive software troubleshooting guide into their customer support plan.

  • Improved customer resolution rate
  • Reduced call center and customer service expenses
  • Troubleshooting updates can be made easily
  • Satisfied customers
  • Increased brand loyalty

Does an interactive troubleshooting guide work for all types of software?

A troubleshooting guide is an effective customer support tool for all types of software. As long as you determine common problems and provide a visual workflow to reach a resolution, the guide works no matter the complexity of the issue or software.

Is it expensive to implement an interactive software troubleshooting guide?

Not only is an interactive software troubleshooting guide relatively inexpensive to create, the residual savings add up as you reduce your operational costs. Besides, the cost of losing a customer due to inadequate support is not a risk your business should be willing to take.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree