After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
A Secure Architecture
When you build your helpdesk integrated software installation manual with the Yonyx system, you benefit from the triple redundant architecture. Because of the secure architecture in place, all data and edits are protected within the customer support tools.
Daily Backups
It’s not necessary to backup your entire helpdesk integrated software installation manual every day, but it is necessary to backup the changes. Yonyx provides incremental backups on a daily basis so that no updates during the week are lost. Talk to a customer support analyst for more information about what is essential to backup daily.
Weekly Backups
Once a week you must backup every asset of your helpdesk integrated software installation manual. Don’t be too quick to delete backups as you will also find them helpful when you want to reference something that may have been changed months before or if you want to change back to an original part of the manual.
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