How will you make customers understand more about the product they purchased or the service they availed? The easy answer – computer installation handbook.
There is no better way to help customers get the information they need than to implement a dynamic and engaging system such as a computer installation handbook. This handbook will guide them through the process of troubleshooting, installation, product specifications or simply inform how the product works.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This is a form of manual for companies to use concurrently with the current customer support system. It is significant because it can help with its progress in a lot of aspects. It provides fast and immediate solutions on simple issues or concerns.
Some benefits you can enjoy from a computer installation handbook –
Creative knowledgebase: Customers appreciate a creative knowledgebase that gives them information about using a product, its installation, troubleshooting and the likes. It is fast and reliable at all times without the need of calling customer support.
Detailed and expandable: Companies can expand this handbook software so it can accommodate vast amount of information. This can potentially increase the productivity of your support staff because they don’t have to deal with repetitive issues all the time.
If you wish your business to grow, you should consider implementing an effective computer installation manual for your customers to use.
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