When it comes to customer loyalty, an interactive guide for troubleshooting is a very useful tool. It is a dynamic and engaging software that can handle almost all simple, mundane customer issues.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
How beneficial will an interactive guide for troubleshooting be for your company?
It helps offer high quality level of support. Traditional customer support will cater every customer that calls your line or submit a support ticket. With an interactive guide for troubleshooting, customers don’t have to call your support lines all the time. They can access your knowledgebase in a dynamic and engaging way – so they can diagnose or fix their own problems.
It can help increase the time your support staff can spend on customers with complex issues. The interactive guide for troubleshooting can filter customers with simple, repetitive issues. This way, your support staff can focus more on customers who have issues they can’t fix on their own.
It is a practical way to offer customer support. Since it is self-service, customers will only submit tickets when their problems have not been solved by the interactive support system. Customers who will call support lines are those whose issues or problems can’t be solved or is not found anywhere in your knowledgebase.
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